FAQ- INFINITI of Las Vegas Collision Center

Nevada state law provides you with the right to take your vehicle wherever you want for repairs. Collision repair work isn’t something most people purchase on a regular basis. Here are things to consider:

• Lowest estimate doesn’t make the best choice
• Initial estimates usually only detail the visual damage. There is almost always more damage discovered after the vehicle is disassembled and inspected thoroughly. Estimates from INFINITI of Las Vegas Collision are free and include all damage, seen and unseen.
• Pay attention to customer service
• Choose a car repair shop that treats you with respect.INFINITI of Las Vegas Collision Center explains the estimate thoroughly and explains the insurance claims process to you. We know what it takes to get you back on the road.

Our policy requires payment in full at the time of vehicle delivery. Depositing a check from the insurance company into your account may cause a delay in delivery while waiting for the check to clear the bank. We recommend you endorse your insurance check to INFINITI of Las Vegas after repairs are completed to your satisfaction. You are responsible for any difference. Once payment has been made in full, you’re ready to get back on the road and on with your life.

We understand what a huge inconvenience it is to be without your vehicle. Our goal is to deliver quality on time, every time. We need to take time to completely and systematically dismantle your vehicle, methodically inspect every part for damage, have your insurance company come to view the damage and provide their appraisal, and order parts. Once those things have been completed, we can give you an estimate on completion date. We will keep you informed of our progress from the time you drop off your vehicle until we’re done, so you know progress is being done

INFINITI of Las Vegas Collision Center prefers to use OEM (original equipment manufacturer) parts made by or for the manufacturer of your vehicle. These are equivalent to the original parts on your vehicle. Insurance companies set their own policies on parts they cover. Sometimes they only approve new after market parts, which are copies of the OEM parts. They tend to be of lesser quality than OEM parts. If you prefer OEM parts, you can speak to your insurance adjuster for authorization.

INFINITI of Las Vegas Collision Center accepts personal checks, cash, Visa, MasterCard and insurance checks endorsed to us. All repairs must be paid in full at the time of vehicle delivery.

Please remove all of your belongings and valuables from the vehicle. During the auto repair process, our technicians will need trouble-free access to all areas of your vehicle as it gets disassembled, repaired, painted and reassembled. Your golf clubs and beach chair are better off when stored at home.

Yes, we’re happy to help you find a rental vehicle. There are multiple rental agencies conveniently located near our facility. Once you drop off your vehicle at our shop, we contact the rental company of your choice to pick you up and get into a rental car.

At INFINITI of Las Vegas we provide additional information on all things to do with auto collision repair, car paint jobs, vehicle maintenance, and all other services we provide.

Yes, initial estimates are free.

Yes. Must bring your vehicle into our location for a free estimate.