Customer Testimonials
Easy to make the appointment and fast service. All the staff is always friendly and helpful.
Kevin was able to get us in while we were in town for our scheduled 45000 service. We appreciate our relationship with him and the level of customer service this department provides. Everyone is positive and ‘at your service’. Always a pleasure dealing with the staff.
The salesman and the manager were very nice and cooperative with me they are professional thank you
The service manager Mark was professional and helpful, Mark explained the work that was being completed during the service of my vehicle. Great staff
HUGE SHOUT OUT TO DENISE!!! This was my first time buying a car via internet sales. I was a little afraid because all of the fraud that is going on in the world however Denise walked be through the process and made it a smooth transaction. Denise is very professional, friendly and very informative. She kept me informed on my whole process. Denise has absolutely amazing, patient and understanding. DENISE YOU ROCK, GIRL.
Came in with the intention of just looking at the Infinity QX30 because it is my style and wanted to get a feel for it. After looking I realize that this was the upgrade I needed and was looking for. Kyle was great at educating me about the car and making me feel comfortable. Negotiation was fair and I didn’t feel forced. Customer service was excellent from sales, financial aspect and the transaction as a whole. Thank you so much for assisting me with this purchase. And making the experience worth the time and trip.
My service advisor Marc was professional and friendly. Thank you so much for everything
Awesome experience. Everyone was helpful and friendly. Will definitely come back.
It was a pleasure to work with Denise on the purchase of a used certified INFINITI for my wife. Denise went as far as to meet me at the airport and provide a ride to the dealership as I was purchasing this vehicle from out of state. She also ensured that a feature not necessarily included on the vehicle when it was new was in place, potentially saving me time at my local dealership for the upgrade. The finance process was smooth and quick as I needed to return to my home state the same evening that I purchased the ...
Finally, took my car to have the steering leak fix and got it done with $0 cost. Thanks to the Infinity CPO Warranty, it’s worth buying the extended warranty. However, my car with only 17,000+ in miles did not get warranty approval of the rear shock issue. I do understand rear shocks is a wear and tear which should be replaced at least with 40k-50k in mileage. The car was bought certified pre-owned in year 2018 with 7,166 miles. It is now 4 years I owned the car and now only with 17k+ miles which shows I have not driven the car much. ...
In and out, work was done in a timely manner.
Kevin is Outstanding!!!! Thank You Kevin.
The service department is fantastic. Ken our service writer always makes sure the car is taken right in and done when promised. Never any surprises!
Got in and out in an hour and a half. I’m happy with the car. The staff was very open and honest. If I’m ever in the market for another vehicle, I would definitely check this place out again. Thank you Las Vegas INFINITI.
The sales team was very honest and friendly. Denis Bortnak was Very good with customer, especially after the sale , she made sure we were happy with the purchase. We will definitely recommend Denise and infinity Vegas dealership to my circle of friends.
Took a little bit longer than I expected but the service was great I will definitely be back for my service needs
Amazing service as always! Not once have I been up sold on anything and the same goes for friends and family of mine. Erika is the best and will give you a heads up as to what is good to do service wise based on mileage of your vehicle and the pricing is definitely not inflated! Great priced oil changes in and out with reservation. I would go nowhere else for my baby! Thank you to the amazing team over at INFINITI of LV!
Quick and complete repairs. Thanks Tim.
I have not been here in 6 years,.as workmanship was below par. This time around I hope to see pictures of work completed. My service rep Kevin did a good job of reviewing the work that needs to be done which is extensive.
Denise B, my salesperson was the best! She made the whole process quick & easy! I recommend her to anyone looking to purchase a vehicle.
Denise was nice and easy to work with. The experience was seamless and the pricing was fair.
I’ve been satisfied for the services done since I bought the vehicle 5 yrs ago and haven’t experience any issue whatsoever and I am confident and trustworthy with the staff assigned to do the work needed for the vehicle! Cheers!
Easy and simple. Available before, during and well after vehicle purchase to throughly answer all my questions.
Our Salesperson Denise and Sales Manager Joe made our shopping experience stress free and easy, Denise took the time to listen to our wants and needs and guided us to the best vehicle for us.would definitely recommend Denise and the team at INFINITI of Las Vegas.
Sales process with our Salesperson Denise and Sales Manger Joe was low pressure and relaxed, Denise took the time to listen to our wants and needs and guided us to the vehicle which was the best fit for us.
INFINITI gives me the best customer service every time I go, they are most helpful and friendly and take care of me, make sure my car is clean don’t try to gauge me in prices and overload me on things I don’t need. Kevin takes care of my service. Highly recommended
Great customer service!
Kevin Larue is the best!! He got his own hands dirty to help me in a panic with lost wheel locks and a flat tire.. then found antifreeze was empty and leaking. I’ve been coming to see Kevin for over 10+.. I only see Kevin for the extra attention to details he gives…. Thank you
Highly recommend this dealership for service! Everyone was very professional and friendly. The most important thing was how knowledgeable they were! I will be back!
There is a reason why I’ve been having INFINITI for six years and that’s because I’m treated like family not like a customer.
Quality service and delightful staff..
Great service. Tim was very articulate in describing the service I was receiving for my Q50. Also did a good job in explaining the new Speedpay option.
Everyone was really nice and the process was very fast. Thank you for all your help.
It’s always a pleasure working with Ken at the time my vehicle needs servicing. Excellent customer service. Overall experience at INFINITI of Las Vegas is great!
Always a good service
Personnal, clean, professional and caring of their customers. Highly recommended to others needing a vehicle.
Thank you Denise for the QX60 I am excited for my new purchase. The service was wonderful during these tough times. I look forward to my experience in your vehicle.
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Nato was awesome
It was a pleasure working with Denise in the sales department. No pressure sales made my car buying experience great.
Great service. All very friendly and have a very nice spot to wait for your car. They are quick and professional as well.
Kevin LaRue in the service department is the reason we go to this dealership. He is great
Great service and very honest I will recommend this dealer to all my friends and family
Good experience Steve was great will recommend to friends and family
Every time I get service at this location I am truly blown away. It's fast, streamlined and in step with current technology. I can make appointments, check in, and approve service all from my phone. Erika King was my service associate and she exceeded my expectations.
We noted a coolant leak from the engine, making an appointment was easy, Ken was very Freindly and professional when we dropped of the car. Ken messaged and called though out the time the car was in the shop, keeping us up to date and when it was determined the repair was covered got us into a nice loaner vehicle until repairs were completed!
Very friendly and fast! Oil change, rear brakes and car wash in 2 hours. INFINITI always delivers
Marc the manager and I believe it was Ken that helped me as well! It was an excellent experience for this service. Thank you!
Great service department!
Very easy process, they’re very friendly and informative of everything.
Great! The staff is amazing and super attentive. Special shout out to Kevin and Pedro for their 5 🌟 🤩 service.
Erika is a fantastic service advocate. We have worked with her multiple times. She goes beyond all expectations. She genuinely cares about our experience with INFINITI. Her manager Mark was also attentive to our needs. He was patient with our explanation of the issues we were experiencing. We hope INFINITI gets an electric car soon. We are on our 5th INFINITI in 15 years. We are loyal to this brand and dealership due to the people they employ and the experience they provide
Great customer service and always going out of their way to take care of me!
Exceptional in All areas: service, work, service writer, wash, explanations. Very much first class overall
I had such an amazing experience with this dealership. I did an out of state deal which was super easy thanks to Denise B who was phenomenal as well as the financial rep Leigh. Denise is the internet sales rep and did such a great job!!! Both ladies are super knowledgeable and were extremely helpful. Such wonderful personalities. I will definitely use them again and refer my friends and family to this location. Great job ladies!!!
Absolutely fantastic!!! Denise in the sales dept is amazing. She was super sweet and helpful. Especially since I live out of town. I would definitely recommend her in the future.