Customer Testimonials
The BEST dealership and salesperson I have encountered while buying a car. I knew which car I wanted, and she and Arthur went up and beyond what it takes to find that model and color. It took several weeks to find it out of state and Denise kept me informed throughout the process. She was determined to find me my dream car and she did. I bought the QX55 Sensory and I love it! It was worth the wait. Can't say enough good things about this dealership from their sales team to their service department.
Excellent service, communication and response time. Thank you for taking care of all my needs.
Denise went above and beyond to help my wife get her first new car. She absolutely loved the QX50 and Denise and the team at INFINITI Las Vegas were all amazing. Thank you!
excellent attention and service
Great experience getting my car serviced at Infinity of Las Vegas. First time I worked with Erica, she is so smart and honest, love her! Of course I always love pulling up to get greeted by Pedro. I’m in the market for a new vehicle and my experience today helped seal the deal as to why I plan to purchase another Infinity!
Denise had me at “hello” and the overall service exceeded my expectations. I am proud to have worked with INFINITI of Las Vegas
Kevin, your service manager, did an OUTSTANDING job getting our QX50 warranty work done in a timely manner. His professionalism, attitude and experience was a GREAT PLEASURE to deal with THANK YOU KEVIN MICHAEL WITKOWSKI
Excellent customer service. Convenient and easy online service appointment. Ken is always efficient and helpful in getting my vehicle up to date on all required maintenance. Thank you INFINITI.
Great service from greeting to delivery. Advised that another service was recommended and explained why. Made much easier to agree to proceed.
The service, the welcome who’s is Pedro and the service gentleman Kevin
Denise is amazing! Unfortunately I was not successful with purchasing a vehicle. Tough sales management team. Definitely did not work in my best interest.
I needed to change my battery. I came in on a Saturday. When I arrived, I was greeted immediately by Tim. He provided exceptional customer service. I was informed of everything that was being serviced. The waiting room was awesome. It had tables, couches, and self-service coffee station. If I had to stay a while, it would be comfortable. I received updates to my cell phone. I was in and out pretty quickly. Thank you
Great job. Associate very informative and thorough when describing what would be completed as well as additional services that are needed. 10 out of 10.
Thanks for your good service
I had a great experience with INFINITI of Vegas, Denise was a great salesperson. I'm very happy with my Q50 I purchased.
Had the best experience and got what I was looking for and thanks to Denise Bortnak for being such an amazing salesperson and helped through the process of the trade and sell! Very satisfied!
Tom from Infinity was amazing. He walks you through all your steps to make sure you get your car back perfect. Thank you Tom😁
Great costumer service, I will be glad to visit them again!!!!
I love INFINITI of Las Vegas and highly recommend the dealership for it’s salesmanship and service center for it’s demonstrated trustworthiness.
Buying my QX50 from INFINITI of Las Vegas was a relaxed and enjoyable experience. No high pressure sales tactics, plus I felt like I got a good deal. Thanks to the internet sales guy Julio and manager Steven, I am happy with my purchase. I will gladly recommend anyone in the market for a luxury auto to visit the folks at INFINITI of Las Vegas. Stephen
Very professional service as always by Erika King and an excellent job by the service department, including the car wash, that was absolutely immaculate! Thank you for all your hard work! - Andrew
exceptional service by Geoff and team! I scheduled my 30,000 miles service and it was professional and timely.
Incredible guest service. Quality work! Felt like the dealership was on our side in working with the warranty company. Vehicle was delivered ahead of schedule!
I was very set on what I wanted to do once my lease was up. Everyone was very helpful, kind and made sure my expectations were met!
Geoff scheduled my 30,000 mile check up. I arrived at appointment was given review of what was involved. Was told approximate completion time and given a loaner car. Was notified when car was ready. Visit was very professional, Geoff and team were great. Thank you.
Very helpful Internet sales group. Found me the perfect car without having to spend a lot of time in the lot.
The overall service was great. The vehicle price was fair and the process was straightforward. The only issue was the wait time between the initial paperwork and getting into financing. We had to wait for nearly two hours to see the final finance person on a cash-only deal. They need to improve their efficiency in getting the clients through the process. Other than that, everything was great.
Erika was wonderful. Very kind and caring.
We bought a used car from INFINITI of Las Vegas. In the weird world of the car market today, we felt the price was a little higher then the cars value, because used car prices are so over-inflated currently. The dealership was straight forward, they negotiated with me and agreed to the price I felt was fair for the condition of the car. The only issue was the time it took to go into the finance person. Just short of two hours. It was ridiculous. Once we got in there, it was fast and we were on our way. They ...
I was greeted immediately and promptly help by my service advisor Ken. We went over what I needed - which was just a oil change and tire rotation. But while waiting in the comfortable lounge they showed me the bald inner part of my front tires. Luckily they a special sale on tires and I got 4 new excellent tires. They were very courteous and helpful.
Everything went well
This is why "I LOVE" Infinity. I was having a minor car issue due to my lack of knowledge with my new Infinity. Out of pure desperation I drove straight to the Service department, totally unaware of not booking an appointment like I was supposed to do. There was no one waiting to assist me. And out of no where came "MR. MARC LUSTIG", He happily greeted me and even though I knew he was on his way to take care of some business, he stopped right in his TRACKS! and "Happily" assisted me ...
I brought my car to the collision shop for repair and Dan was absolutely amazing. He made sure to communicate in a timely manner throughout the process and even apologized when the time frame changed. My car is back to new. Thank you again for your time and patience.
Great service staff, Tim was so helpful and kept me updated on my car and I was really grateful for the loaner it was a lifesaver. I will be going back for regular maintenance for now on.
Incredible communication. Work was completed ahead of the promised time. Always a great experience when we have had our vehicles there.
Had a great experience at INFINITI Las Vegas service center, Tim was so helpful, kept me informed via text and phone calls, he even provided me with loaner QX50 which I enjoyed the two days I had it. The employees there are wonderful, knowledgeable and get your car done in a reasonable time frame, work hard to resolve your mechanical issues. I will be going there for my car maintenance for now on.. Just moved to the area 6 months ago , we don’t know anyone here, no family/friends, I have an 8 year old so when he told me my ...
Highly recommended. Excellent customer service.
Very courteous staff that strive to do the right thing for there customers
Unfortunately, I wasn’t able to purchase the car they were helping me with as an out of state purchase. But they were super helpful, answered all my questions and bent over backwards to make sure I was getting everything I needed. It was also a great deal on a hot car, I just couldn’t purchase it anymore. Would use them again for sure!
Awesome experience working with Denise and everyone there. Process was super easy.
The sales and service people have been great. The service people have always taken care of me.
I have never had a bad experience at the infinity dealer, I usually go with Jeff in-service, he listens to the problem and gets done what needs to be done!!
This was an amazing experience! I’m so happy with the help that I received with purchasing my dream SUV!
I was in a difficult place with a wrecked INFINITI and they helped me get into a new QX50. I don't like being in a position without leverage, but they didn't take advantage and gave me a very fair deal.
After breaking down in Vegas enroute home to Colorado on a Sunday, INFINITI of Vegas fit us in to a busy Monday service schedule. They identified and repaired the under-warranty issue & got us on our way. Thank You, INFINITI of Vegas!
Geoffrey the service advisor the best , fast and explains everything and very helpful ,nice, courteous ..
Joanna was terrific! She was so thorough and we really appreciated her letting us drive the car by ourselves. We enjoyed it so much we ended up buying their 2022 QX55 and we love it!
Geoff is my service advisor and he’s always very professional and helpful. His knowledge and skills always make my visits quick and convenient. The rest of the team is very thorough with my vehicle as well bringing the service experience to be one of the best every time I stop in.
I have been coming here since 2015 and the service is always great. They never try to up-sell me on things I don’t need. I have worked with two service advisors, Kevin Larue and Geoff Conlin, and they have both been great to work with along the way. I always feel like I’m being treated fairly and as a valued customer.
Geoff always takes good care of me! Top rate service and care.
Everyone is so friendly and helpful. I work directly with Kevin LaRue for all my needs. He is super nice, very helpful and always checks to make sure I’m up to date on recalls, and maintenance of my vehicles. The lounge is clean has areas of privacy with wifi and hookups if you have work to do. Comfortable sitting lounge with bottled water and access to a USB port for every chair. They’re always done when they say, and keep you in the know of what’s going on with your car. I highly recommend them. I have ...
As long as you have the money to afford their services this is definitely a good place to go but everything starts off at $162
Joanna was great and has a great personality along with product knowledge, I am very satisfied with my purchase
The service was quick and efficient and I was treated as a valued individual.
I’ve worked in retail for most of my life I know what exceptional is and Denise was better than that her professionalism and follow up is as good as it gets it was a pleasure to work with her she made it so easy unfortunately I was not able to purchase a vehicle from Denise but I will be in the very near future and will absolutely going to be going back to her
Fast service on my car. Erika, service writer, explained all services needed and estimated time done was spot on. Thank you INFINITI !
Friendly diligent in a take charge attitude great to have you as my customer service!!
Good service. Knowledgeable staff.
